FAQ

These are the most frequent queries that people have about the Original Rescue Bracelet. 

If you require any more information, please do e-mail us on: info@rescue.co.za

The following Frequently Asked Questions List covers some of the more regular questions received. We hope it is of assistance to you. If you have any other queries at all, please don’t hesitate to e-mail us, and we’ll do our utmost to respond to you speedily.

  • How does one use a discount code?

    • If you have received a discount code and would like to use it, type it into the space provided at checkout. It will automatically take off the amount discounted for the products it is valid for.
    • Please note, discount codes are only valid for full price products. No sale items will be allowed as they are already discounted.
    • Discount codes cannot be stacked, meaning only one code can be used at a time.
  • What size bracelet do I need?

    • Please take a good look at our size chart below:
    •  Wrist Circumference Bracelet Size
      155mm XS
      155mm-165mm S
      165mm-175mm M
      175mm-190mm L
      190mm-200mm XL
      200mm + XXL
  • How much does shipping cost?

    • Shipping in South Africa is charged at R70 flat rate.
      • This is a door to door service with one of our courier partners, usually DHL Express or CourierIt.
    • International shipping is calculated by our carrier, DHL Express and shown at checkout based on your location.
      • This is sent with a DHL Express service and usually takes between 3 and 5 working days from the fulfillment date.
  • When will I receive my bracelet?

    • For all local and International orders - We process orders within 24 hours of order. We usually send the following working day and it takes approximately 3-5 business days.
  • What if I am not at home/office to receive my order?

    • The courier company used will always attempt to deliver to your door. If no one is home or no one answers, they will often try to contact via a call. If still no luck, the couriers will attempt delivery again on their next delivery run.
  • Where do you ship to?

    • Please note we do not ship to P.O Boxes. Our couriers will need a signature to deliver.
    • We ship worldwide as long as a valid delivery address and postal code are given.
  • What are my payment options?

    • All our payment options are safe and secure. Payments run through Payfast.
    • Payment options include credit card, debit card, instant EFT and Masterpass.
  • Being right-handed and wearing a wristwatch on my left hand, should I wear the bracelet on my right hand as I am doing now?

    • It makes no difference.
  • Should I wear the bracelet with the space between the 2 ends facing upwards or the other way round?
    • It should make no difference which way the bracelet is worn. However, depending on wrist shape, you might gain better contact with the skin wearing the bracelet with the gap facing "up". It is a question of what is most convenient for you.
  • Should it be worn above or below the pivotal joint/bone on the wrist?

    • The bracelet should be worn in much the same position on the arm as one would wear a watch. Below the pivotal joint/bone of the wrist.
  • Should I take off my bracelet when taking a shower or a bath, or when having a swim in seawater?

    • It's best to wear the bracelet at all time, clean the bracelet afterward by rubbing it on your list with warm soapy water.
  • How long can one wear a single bracelet for? Does it last forever?

    • The bracelet should have a lifespan of 4 to 5 years. Because of the interaction between copper and zinc, the bracelet will corrode and eventually show signs of splitting.
  • Can the bracelet be worn with and/or come in contact with other jewelry such as a gold wrist chain?

    • There are no reports that wearing a bracelet in contact with any other item of jewelry has an adverse effect. Many people wear a Rescue Bracelet next to a watch.
  • When I bought the bracelet I was already wearing an ordinary copper one. Will this affect the "rescue" bracelet, and is there anything wrong with wearing both on the same arm?

    • The wearing of a copper bracelet at the same time as a Rescue Bracelet will not affect its function, even if both are worn on the same arm.
  • How do I clean my Rescue Bracelet?

    • It is particularly important to clean the inside of the Rescue Bracelet, where it is in contact with the skin. Cleaning is achieved by rubbing the bracelet on your wrist with warm soapy water.
  • Can I play sport, eg tennis, golf, with my Rescue Bracelet on?

    • It is fine to wear it during sport. What you may notice when the body is stressed, as during exercise, or if one is unwell (a dose of the 'flu will do it!) - that the bracelet becomes quickly discoloured. It would appear that the body is drawing heavily from it at this time.
  • I was given a RESCUE bracelet that was one size too large, and there is only a 7mm gap between the two ends. Is that enough? If not, could I use a file to widen the gap? Does packaging suggest a 'snug fit'?

    • A small gap is not a problem, provided the ends aren't touching. Many people find that a 10mm gap is comfortable.
  • My wrist needs washing off of green residue every two days. What exactly is it?

    • A green residue of copper oxide produced on the skin is quite normal. Copper being absorbed through the skin is one of the benefits, copper having long been recognized as an aid to arthritis. During periods when the body is under stress, such as illness or physical exercise, the bracelet may leave a residue more frequently, which seems to indicate that the body is drawing more from it. This is easily removed by using the aforementioned method.
  • After wearing one of your bracelets for a few months and I find that it does help me with chronic pain in my shoulder. Is there any danger of copper poisoning to the blood?

    • While it is possible to have an excess of copper in the body, it is equally possible to suffer a copper deficiency. Even a mild copper deficiency impairs the ability of white blood cells to fight infection. For the body to work properly, it must have a proper balance of copper and zinc, and an imbalance can lead to thyroid problems. Low (or high) copper levels may contribute to mental and emotional problems. During illness, copper is released from the tissues into the blood to promote tissue repair. High serum copper readings during illness should not be taken to mean that copper is the cause of the illness; rather, it is an indication that the body's natural repair processes have been activated.